Dear Candidate,

Hope this mail finds you in great spirits.

We have an urgent opening with one of our client Royal Bank of Scotland (Gurgaon)

Position : CORE JAVA APPLICATION SUPPORT ANALYST

Experience : 3- 6 yrs

Location: Mumbai

Job Description
Role/Team Summary:
This position is for a Support Analyst (supporting during UK hours).The candidate must have between 3 to 5 years of IT experience and 1-2 years of mission critical application support experience.
Team Structure:
• Working within the Operations Cross Product IT team, the role reports to a System Owner within the Finesse BAU team.
Team Function and responsibilities:
• The support team are responsible for BAU support and development on the Finesse Electronic Confirmations platform.
• Delivery involves a swift response to support issues and efficient and effective solutions of these support issues (ultimately measured by feedback from the customer and other IT teams regarding the quality of the service provided)
• Working closely with Operations business users and other support team members to ensure that the systems are performing well and evolving to support the needs of the business.

Role specific responsibilities:
Role specific responsibilities:
• The individual will be required to provide a first class support service to the business in terms of answering queries, resolving problems and assisting in the development and implementation of new releases. (60/40 Support Development)
• Identifying system issues, reporting/escalating/resolving these issues in a timely manner.
• Assist the application manager with planning by providing technical solutions and robust estimates for development tasks.
• Timely delivery of robust, quality, unit and system tested applications and components, and supporting deliverables (Unit tests, User Acceptance Testing, go live)
• Issue Management (including problem analysis and generation of solutions); Change Management; Test Management; Status Tracking & Reporting. Document all incidents and produce/contribute to the production of regular management reporting.
• Regular and ad-hoc reporting of problems/progress to System Owner, including escalation of issues and exceptions.
• Interaction with numerous business groups (Operations, Middle office, and also Front Office, Risk, Finance etc.) and other IT teams as appropriate.
• Weekend on-call support (occasional) and open for any relocation.

Essential Experience: (Must have skills)
• Education – Clear and good track record throughout academics. Engineering / MCA from recognized and reputed institute.
• Strong IT support experience (preferably in the investment banking sector)
• A background in IT Application Development.
• Java experience with an Object Oriented/J2EE environment background (including Servlets, JSP, XML)
• Core Java, OO design techniques and thread concepts.
• Strong Relational database skills, preferably Sybase
• Investment Banking Back office knowledge
• Effective verbal and written communicator, able to adapt delivery style and language to suit the audience. Able to present complex issues and solutions to mixed audiences, where necessary resolving conflict and complexity by delivering practical solutions

Company Profile:

The Royal Bank of Scotland Group is one the world’s largest financial institutions with over 36 million customers, around 135,000 staff worldwide and a selection of the world’s most recognised financial brands – including NatWest Bank, Direct Line, Churchill, First Active, Ulster Bank, Coutts Group and Citizens Financial Group (USA).
If interested, please send your updated resume at bs@careeristindia.com along with the following mandatory details(if any of your friends is interested in above mention profile kindly send his/her updated CV on mentioned e-mail id)

** Candidates who have applied before 5 months can send their CV.

Current and Expected C.T.C
Current location and preferred location.
Notice Period

barkha sharma
Careerist Management Consultants Pvt Ltd
26, Community Centre, 1st Floor
East Of Kailash, New Delhi-110065
E-mail Id – bs@careeristindia.com

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